What this policy covers

We collect limited information to process orders, provide delivery updates, respond to requests, and improve your experience. This page describes what we collect, why we collect it, and the choices you have.

Privacy FAQs

Common questions about orders, delivery, marketing messages, and your rights.

What information do you collect?

Information you provide (such as name, email, phone number, delivery address, card message, and order details) plus basic technical data (like IP address, browser type, and pages viewed).

How do you use my information?

To process and fulfill orders, coordinate delivery or pickup, send order confirmations and updates, respond to inquiries, prevent fraud, and improve our products and website.

Do you share my information with anyone?

We share information only as needed with service providers (for example, payment processors, delivery partners, email/SMS providers, and website hosting) to run our business. We do not sell your personal information.

How do cookies and analytics work here?

We use cookies and similar technologies to keep the site working, remember preferences, and understand site usage. You can control cookies in your browser settings; some features may not work without them.

How long do you keep my data?

We keep information only as long as necessary for the purposes described above, including legal, accounting, and tax requirements. Retention periods vary by data type and context.

What choices and rights do I have?

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your information, and to opt out of marketing. Contact us to make a request.

Security & Payments

How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect your information. Payments are processed by third-party payment providers; we do not store full card numbers on our servers. No method of transmission or storage is 100% secure, but we work to protect your data.

Florist in a shop reviewing notes with flowers nearby

Questions about privacy or an order?

Reach out and we’ll help—whether you’re placing a custom request, updating delivery details, or asking about your data.